Last Updated: October 2025
At Elah Kids (Pty) Ltd, we take great care to ensure every order meets our quality standards. Because our products are formulated for sensitive skin and hygiene purposes, we follow strict return guidelines in line with South African consumer laws.
1. General Conditions
This policy applies to all purchases made through www.elahkids.co.za
By placing an order, you agree to the terms outlined below.
For any questions or assistance, please contact us at info@elah.kids.
2. 7-Day Cooling-Off Right (ECTA)
In terms of the Electronic Communications and Transactions Act (ECTA), you may cancel your order and return products within 7 days of delivery for any reason (“change of mind”), provided that: The items are unused, unopened, and in their original packaging.
You will be responsible for the courier cost of returning the goods unless the return results from an error on our part. Due to hygiene regulations, opened skincare or haircare products cannot be returned under this right.
3. Defective Goods (CPA Warranty with 30-Day Reporting Requirement)
In accordance with Section 56 of the Consumer Protection Act (CPA), all products carry a six-month implied warranty covering manufacturing defects existing at the time of sale.
Because Elah Kids products are consumable in nature, any defect or packaging fault must be reported within 30 days of delivery to qualify for assessment. Claims reported after this period may indicate normal wear-and-tear or use-related damage and will be reviewed at our discretion.
This warranty covers only defects caused by manufacturing, materials, or workmanship, and does not include:
Normal wear and tear or depletion through use
Accidental damage, misuse, or neglect
Damage caused by failure to follow usage instructions
If you believe an item is defective, please contact us at info@elah.kids with your order number, a brief description of the issue, and supporting photos. We will review your claim and provide guidance on next steps. Products deemed eligible will be replaced, repaired, or refunded in line with CPA provisions.
4. Returns Process
To initiate a return, please:
Email info@elah.kids with your order number and reason for return.
Wait for confirmation and return instructions before sending your parcel.
Once approved, ship the item to our operational office at:
Menlyn Square Office Park, 134 Aramist Avenue, Newlands, Pretoria, 0181.
Returned items will be inspected upon receipt to ensure they meet the conditions of this policy. Refunds, if approved, are processed within 7–10 working days via the original payment method. Original shipping fees are non-refundable unless the return results from an error or defective product confirmed by our team.
5. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
Opened or used products
Items not in their original packaging
Products purchased more than six months ago
Sale or promotional items, unless defective under CPA warranty
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact info@elah.kids within 48 hours of delivery. Include your order number and clear photos of the product and packaging so that we can review and resolve the issue promptly.
7. Refunds
Approved refunds are processed within 7–10 working days after the returned goods have been received and inspected. You will receive confirmation via email once the refund has been processed. Refunds are issued to the original payment method.
9. Contact Us
If you have any questions about this policy or need assistance with a return, please contact us: info@elah.kids
Operational Office: Menlyn Square Office Park, 134 Aramist Avenue, Newlands, Pretoria, 0181